Support context concept
Support Portal: Customer Context for the Next Action
An enterprise support concept that helps an agent identify the customer’s concern, understand the account context, inspect recent activity, and choose the next action with the right context in view.
- Domain
- Enterprise workflow
- Role
- Product designer
- Platform
- Responsive web
- Year
- 2021
- Scope
- Case study and prototype
- Reading time
- 5 min
30 Second Summary
DESIGN MOVE
Sequence issue suggestions, account overview, recent activity, and customer DNA around the active support decision.
EVIDENCE
Four product screens show issue suggestions, customer overview, timeline activity, and customer DNA.
LIMITATION
This concept does not establish efficiency, satisfaction, or outcomes with working support agents.
