Public utility chatbot
AZ Water Chatbot: Ask Blue About Water in Arizona
A responsive conversational prototype that helps people ask plain language questions about Arizona water, drought, conservation, and the Colorado River, with visible emergency and language pathways.
- Domain
- Civic design · Conversational UX
- Role
- Product designer
- Platform
- Responsive web
- Year
- 2023
- Scope
- Case study and prototype
- Reading time
- 4 min
30 Second Summary
DESIGN RESPONSE
A conversational prototype with suggested questions, open text, direct emergency guidance, and a visible language switch.
EVIDENCE
Five participants, ages 20 to 35, tested four prototype tasks documented in the surviving study notes.
RESULT
The study clarified how direct actions, suggested prompts, and clear fallback language could reduce the findability problems observed in testing.
